Questions? Start Here.

How do I place an order? +

Browse the product you would like to purchase, select the appropriate options where applicable, add it to your cart and proceed through checkout. Review your shipping and payment information carefully before submitting the order.

How do I know my order was successfully placed? +

After a successful checkout, you should receive an order confirmation using the contact information provided during checkout. Keep your order number available in case you need support later.

Can I change or cancel an order after placing it? +

Contact us as soon as possible at hello@kivrocart.com. We will try to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.

I entered the wrong shipping address. What should I do? +

Contact Kivro Cart support as quickly as possible and include your order number and the correct address. Address changes cannot be guaranteed after processing has begun.

Where does Kivro Cart ship? +

Kivro Cart currently serves customers within the United States.

How long does delivery take? +

Delivery timing can vary between products because processing and transit times can differ. Where a delivery estimate is available for your specific order, that estimate is the best reference. Carrier delays, holidays, weather and address issues can also affect delivery timing.

How can I track my order? +

Tracking information will be provided when it becomes available for your shipment. You can also visit our Track My Order page.

Why did only part of my order arrive? +

Orders containing multiple products can occasionally arrive in separate packages or at different times. Check the available tracking information for each shipment before contacting support.

How much does shipping cost? +

Any shipping charge that applies to your order will be shown during checkout before you complete your purchase.

What should I do if my order appears delayed? +

Check the latest tracking information first. A temporary lack of tracking updates does not necessarily mean the package is lost. If the expected delivery period has passed or tracking shows an unusual issue, contact us with your order number.

How long do I have to request a return? +

Many eligible items may allow return requests within up to 30 days after delivery. Exact return eligibility and the applicable return window can vary by product. Please review the return information provided for your item and our Returns & Refunds Center.

How do I start a return? +

Visit our Returns & Refunds Center and submit your request. Please have your order number and reason for the return available.

Can I ship my return back immediately? +

No. Please wait until your return request has been reviewed and you receive the appropriate return instructions from Kivro Cart. Do not use an unapproved return address, carrier or label.

What if my item arrives damaged, defective or incorrect? +

Contact us as soon as possible with your order number and details about the issue. We may request clear photographs or video to help review the problem and determine the appropriate next steps.

When will I receive my refund? +

Eligible refunds are processed after the applicable return requirements have been completed and the return has been approved. After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.

Where can I find product specifications? +

Product-specific information, features, specifications and available options are shown on the relevant product page where applicable. Review this information before ordering.

What happens if a product becomes unavailable? +

Product availability can change. If there is an issue with fulfilling an order because an item is no longer available, Kivro Cart will handle the order according to the circumstances and contact information associated with the purchase.

How do I choose the correct product option? +

If a product has multiple sizes, colors, styles or other variants, choose the desired option on the product page before adding it to your cart. Review the selected option carefully before checkout.

What payment methods can I use? +

The payment methods currently available for your order are displayed during Shopify checkout. Select one of the available options before completing your purchase.

Why was my payment declined? +

A payment can be declined for several reasons, including information entered incorrectly or restrictions from the card issuer or payment provider. Confirm your billing information first. If the issue continues, contact your payment provider or try another available payment method.

Where do I enter a discount code? +

When an eligible discount code is available, enter it in the appropriate discount field during checkout and apply it before completing payment.

How can I contact Kivro Cart? +

Visit our Contact Us page or email hello@kivrocart.com. If your question relates to an order, include your order number so we can identify the purchase more easily.

Do I need an account to contact support? +

No. You can contact Kivro Cart through the Contact Us page or by email. For order-related inquiries, your order number and the email address associated with the purchase are useful for identifying your order.

Where can I read your Privacy Policy? +

You can review Kivro Cart's current Privacy Policy for information about how personal information is handled.