Shipping policy
Thank you for shopping with Kivro Cart. We want the journey from checkout to delivery to be as clear and straightforward as possible.
This Shipping Policy explains how order processing, shipping, tracking, delivery, and shipping-related issues are handled for purchases made through www.kivrocart.com.
SHIPPING DESTINATIONS
Kivro Cart currently serves customers within the United States.
Orders must be submitted with a valid and complete delivery address that can be serviced by the applicable carrier.
ORDER PROCESSING
After you place an order, you will receive an order confirmation at the email address provided during checkout.
Orders then enter processing before shipment.
Processing time can vary depending on the product, order details, inventory availability, weekends, holidays, and other fulfillment circumstances.
An order confirmation does not mean that the order has already shipped.
Once tracking information becomes available, you may receive a shipping confirmation or tracking update.
DELIVERY ESTIMATES
Delivery times can vary by product.
Because Kivro Cart offers products across multiple categories, different items may have different processing and transit times.
Where a delivery estimate is displayed for a specific product or order, that estimate should be used as the primary reference for that purchase.
Delivery estimates are provided in good faith but are not guaranteed delivery dates.
Carrier delays, severe weather, holidays, high-volume periods, address issues, service interruptions, and other circumstances outside Kivro Cart's reasonable control can affect delivery timing.
SHIPPING CHARGES
Any shipping charge applicable to your order will be displayed during checkout before you complete your purchase.
If an order qualifies for free shipping or a promotional shipping offer, this will be reflected at checkout where applicable.
Shipping charges, promotions, and available shipping options can vary by order or product.
TRACKING INFORMATION
When tracking information becomes available for your shipment, it may be sent to the email address associated with your order.
You can also review available order information through your Kivro Cart customer account where supported.
Please note that carrier tracking may not update immediately after shipment.
It can take additional time for the first carrier scan or subsequent tracking event to appear.
For tracking assistance, visit our Track My Order page or contact:
Please include your order number.
MULTIPLE-PACKAGE ORDERS
If your order contains multiple products, the items may occasionally be shipped separately.
This means:
- products from the same order can arrive on different days;
- separate tracking information may be provided;
- receiving one package does not necessarily mean the entire order has been delivered.
If you believe part of your order is missing, review your available tracking information before contacting support.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review:
- recipient name;
- street address;
- apartment or unit number where applicable;
- city;
- state;
- ZIP code; and
- other requested delivery information.
If you notice an address error after placing an order, contact us immediately at:
We will try to assist, but address changes cannot be guaranteed once an order has entered processing or shipment.
Kivro Cart cannot guarantee successful delivery when incorrect, incomplete, or outdated address information is provided.
UNDELIVERABLE OR RETURNED PACKAGES
A carrier may return a package if the address is incorrect, incomplete, inaccessible, refused, or otherwise undeliverable.
If a package is returned, contact Kivro Cart so we can review the available options for your specific order.
Additional shipping costs may apply when a new shipment is requested because incorrect or incomplete delivery information was provided by the customer, where permitted by applicable law.
DELAYED ORDERS
Occasional delivery delays can occur.
A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.
If the expected delivery period has passed or tracking shows an unusual delay, contact:
Please provide:
- your full name;
- order number;
- email address used for the purchase; and
- any relevant tracking information.
We will review the available shipment information and provide appropriate next steps.
PACKAGE MARKED DELIVERED BUT NOT RECEIVED
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around the delivery location, entrances, mailbox, porch, garage, reception area, or other safe locations.
- Ask household members, neighbors, building staff, or reception personnel who may have accepted the package.
- Review the carrier's latest tracking information.
- Allow a reasonable amount of time in case the carrier marked the package delivered shortly before the final delivery occurred.
If you still cannot locate the package, contact Kivro Cart at:
We will review the available information and advise you regarding the next steps.
DAMAGED PACKAGES OR PRODUCTS
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as possible.
For these issues, we recommend contacting us promptly, preferably within 7 days of delivery.
Please include:
- your order number;
- a description of the problem; and
- clear photographs or video showing the issue when applicable.
Keep the product, packaging, labels, and included accessories until your case has been reviewed.
Depending on the circumstances, an appropriate resolution may include a replacement, return, refund, or other solution.
INCORRECT OR MISSING ITEMS
If you receive the wrong product or believe an item is missing from your order, contact:
Please include your order number and details about what you received.
Before reporting an item as missing, please check whether other items in your order may be shipping separately.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible.
We will try to assist, but changes and cancellations cannot be guaranteed after an order has entered processing or fulfillment.
Once an order has shipped, changes to the order or shipping address may no longer be possible.
For returns after delivery, please review our Return & Refund Policy.
LOST SHIPMENTS
If shipment information indicates that a package may have been lost in transit, contact Kivro Cart.
We may need to review tracking information or obtain additional information before determining the appropriate resolution.
A package is not automatically considered lost solely because tracking has temporarily stopped updating.
DELIVERY RESPONSIBILITY
Kivro Cart works to provide customers with accurate order and shipping information.
However, once a shipment is in transit, transportation and final delivery are carried out by the applicable shipping carrier.
Events outside Kivro Cart's reasonable control can affect delivery timing or service.
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.
RETURNS AND REFUNDS
Shipping and delivery questions are separate from return eligibility.
If you would like to return a delivered product, please visit our Returns & Refunds Center:
www.kivrocart.com/pages/returns-refunds
Our complete Return & Refund Policy is available at:
www.kivrocart.com/policies/refund-policy
Please do not send a return to an address shown on a shipping package unless Kivro Cart specifically provides that address as part of authorized return instructions.
TRACK YOUR ORDER
For tracking assistance, visit:
www.kivrocart.com/pages/track-my-order
If you are unable to locate the information you need, contact our support team and provide your order number.
CONTACT US
For questions about shipping, tracking, delivery, damaged packages, or an existing order:
Kivro Cart
Email: hello@kivrocart.com
Website: www.kivrocart.com
For order-related questions, please include your order number and the email address used when placing your order so we can assist you more efficiently.