Terms of service
Last updated: September 17, 2026
Welcome to Kivro Cart.
These Terms of Service (“Terms”) govern your use of www.kivrocart.com and your purchase of products from Kivro Cart.
Throughout these Terms, “Kivro Cart,” “we,” “us,” and “our” refer to Kivro Cart. “You” and “your” refer to any visitor, customer, or person using our website or purchasing products from us.
By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and to any additional policies referenced in them.
If you do not agree with these Terms, please do not use the website or place an order.
ELIGIBILITY TO USE THE STORE
By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
If you are under the age of legal majority where you live, you may use the website only with the involvement and permission of a parent or legal guardian.
You may not use Kivro Cart for unlawful or unauthorized purposes.
STORE INFORMATION
Kivro Cart operates an online retail store serving customers in the United States.
Our website is:
Customer support can be reached at:
Additional contact information is available through our Contact Us page.
PRODUCTS AND PRODUCT INFORMATION
We work to present product descriptions, specifications, images, features, prices, availability, and other information as accurately as reasonably possible.
However, product colors and appearance can vary depending on screen settings, photography, lighting, manufacturing updates, packaging changes, or other factors.
Measurements, technical specifications, compatibility information, and similar details may be approximate unless expressly stated otherwise.
We may update, modify, replace, discontinue, or remove products at any time where permitted by law.
Product availability is not guaranteed until an order has been successfully accepted and processed.
PRODUCT IMAGES
Product images are provided to help customers understand the item being offered.
Images may include product photography, manufacturer or distributor images, lifestyle images, illustrative presentations, or other visual material.
Packaging, accessories, color, labeling, or minor product details may occasionally differ from images where the underlying product remains materially consistent with the product description.
If an exact feature, measurement, color, or compatibility requirement is important to your purchase, please review the product information carefully before ordering or contact us at:
PRICES
All prices displayed on Kivro Cart are shown in the currency indicated on the website or during checkout.
We may change product prices at any time before an order is placed.
A price change after you have completed a valid order will not normally affect that completed purchase, except where correction is permitted or required by applicable law.
Promotional prices, discounts, coupon codes, and special offers may be subject to separate conditions and can expire or change.
PRICING OR CONTENT ERRORS
Despite reasonable efforts, errors may occasionally occur in product descriptions, pricing, promotions, availability, specifications, or other website content.
If we discover a material error affecting an order, we may contact you to explain the issue and, where legally permitted, offer an appropriate correction, cancellation, refund, or alternative.
Nothing in this section limits any mandatory rights you have under applicable law.
ORDERS
Submitting an order does not necessarily mean that the order has been finally accepted.
We may review an order before fulfillment.
Where permitted by applicable law, Kivro Cart may refuse, limit, or cancel an order for legitimate reasons, including:
- suspected fraud or unauthorized payment activity;
- incorrect pricing or material product information;
- inventory or availability issues;
- payment authorization failure;
- an undeliverable or invalid address;
- suspected resale, abuse, or misuse of promotions;
- legal or regulatory restrictions; or
- other circumstances that make fulfillment impracticable.
If an order is cancelled after payment has been successfully captured, any eligible refund will be processed to the applicable payment method.
ORDER QUANTITY LIMITS
We may limit quantities purchased per person, household, account, payment method, address, or order where reasonably necessary.
These limits may apply to orders that appear to be placed by the same customer or for resale purposes.
ORDER INFORMATION
You agree to provide current, complete, and accurate information when placing an order.
This includes your:
- full name;
- email address;
- phone number where requested;
- billing information;
- shipping address; and
- payment information.
You are responsible for reviewing your information before completing your purchase.
If you notice an error after ordering, contact us as soon as possible.
Changes cannot be guaranteed once processing or fulfillment has begun.
PAYMENTS
Available payment methods are displayed at checkout.
By submitting payment information, you confirm that:
- you are authorized to use the selected payment method;
- the information provided is accurate;
- the payment provider may process the transaction; and
- applicable charges may be made for your order.
Payment processing can involve third-party payment providers and financial institutions.
Kivro Cart does not control the internal processing times, authorization decisions, or security procedures of your bank or payment provider.
TAXES
Applicable taxes, where required, may be calculated and displayed during checkout.
Tax treatment can depend on the delivery location, applicable law, and other circumstances.
SHIPPING AND DELIVERY
Shipping, processing, tracking, address requirements, delivery issues, and related matters are governed by our Shipping Policy.
Please review:
www.kivrocart.com/policies/shipping-policy
For a customer-friendly shipping guide, visit:
www.kivrocart.com/pages/shipping-delivery
Delivery estimates are estimates and are not guaranteed unless expressly stated otherwise.
RETURNS AND REFUNDS
Returns, refunds, product-specific return conditions, non-returnable items, damaged goods, and related matters are governed by our Return & Refund Policy.
Please review:
www.kivrocart.com/policies/refund-policy
Our customer Returns Center is available at:
www.kivrocart.com/pages/returns-refunds
Product-specific return conditions may also be displayed on individual product pages.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at:
We will try to assist, but cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
CUSTOMER ACCOUNTS
Certain features may allow or require you to create or use a customer account.
You are responsible for maintaining the confidentiality of any login credentials associated with your account.
You agree to notify us if you believe your account has been accessed or used without authorization.
You are responsible for activity performed through your account to the extent permitted by applicable law.
ACCEPTABLE USE
You agree not to use our website or services to:
- violate applicable law;
- infringe intellectual property or other rights;
- submit fraudulent or misleading information;
- impersonate another person or organization;
- interfere with the security or operation of the website;
- introduce malicious code, viruses, malware, or harmful technology;
- scrape, copy, harvest, or collect data through unauthorized automated means;
- attempt to bypass security controls;
- misuse discounts, promotions, returns, refunds, chargebacks, or payment systems;
- engage in fraudulent purchases or payment activity; or
- use the website in a manner that could harm Kivro Cart or other users.
We may restrict access to the website where reasonably necessary to protect customers, our business, or our systems.
INTELLECTUAL PROPERTY
Unless otherwise stated, the Kivro Cart name, branding, website design, graphics, text, page layouts, original content, logos, and other materials created for Kivro Cart are owned by or licensed to Kivro Cart.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, sell, exploit, or use protected Kivro Cart materials for commercial purposes without appropriate permission.
Third-party trademarks, product names, logos, photographs, and intellectual property remain the property of their respective owners.
CUSTOMER REVIEWS AND OTHER CONTENT
If you voluntarily submit a review, comment, photograph, testimonial, feedback, or other content to Kivro Cart, you confirm that you have the right to submit that material.
Your submission must not be:
- unlawful;
- defamatory;
- threatening;
- abusive;
- fraudulent;
- misleading;
- obscene;
- infringing;
- malicious; or
- harmful to another person's rights.
Where you submit content for publication, you grant Kivro Cart a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use that content in connection with our website, customer communications, and marketing, subject to applicable law.
We may moderate or remove submitted content where reasonably appropriate.
FEEDBACK
If you voluntarily provide ideas, suggestions, or feedback about Kivro Cart, we may use that feedback to improve our services without creating an obligation to compensate you, unless otherwise agreed in writing.
PROMOTIONS AND DISCOUNT CODES
Promotional offers may have:
- expiration dates;
- minimum purchase requirements;
- product or category restrictions;
- customer eligibility restrictions;
- quantity limitations; or
- other conditions.
Unless expressly stated otherwise, promotions cannot necessarily be combined.
We may reject fraudulent, duplicated, unauthorized, or improperly obtained promotional codes.
THIRD-PARTY SERVICES
Our website may use or integrate third-party services for functions such as:
- payment processing;
- analytics;
- customer reviews;
- communications;
- advertising;
- order tracking;
- social media; and
- other ecommerce functions.
These services may operate under their own terms and privacy practices.
Your interaction with a third-party service may therefore also be subject to that provider's terms.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
These links may be provided for convenience.
Kivro Cart does not control all third-party websites and is not responsible for their content, availability, privacy practices, security, or separate transactions.
You should review the terms and policies of third-party websites before using them.
WEBSITE AVAILABILITY
We work to keep Kivro Cart available and functioning correctly, but uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of:
- maintenance;
- technical problems;
- service-provider outages;
- updates;
- security issues; or
- events outside our reasonable control.
We may modify or discontinue website features where reasonably necessary.
INFORMATION ON THE WEBSITE
General information published on Kivro Cart is provided for shopping and informational purposes.
Product information should not be interpreted as professional medical, legal, financial, technical, or other regulated professional advice unless expressly stated.
Customers should obtain appropriate professional guidance when required.
WARRANTY DISCLAIMER
To the fullest extent permitted by applicable law, Kivro Cart and its website are provided on an “as available” basis.
We do not make warranties beyond those expressly provided to you or required by law.
Nothing in these Terms excludes any warranty, consumer protection, guarantee, or other right that cannot legally be excluded.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Kivro Cart will not be liable for indirect, incidental, special, punitive, or consequential damages arising solely from use of the website or services.
This limitation does not apply where liability cannot legally be limited or excluded.
Nothing in these Terms excludes liability for matters that applicable law does not permit us to exclude.
Your mandatory consumer rights remain unaffected.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, violation of these Terms, infringement of another party's rights, or fraudulent activity.
This section does not apply where prohibited by law.
PRIVACY
Your use of Kivro Cart is also subject to our Privacy Policy.
You can review it at:
www.kivrocart.com/policies/privacy-policy
Our privacy practices may also include customer privacy controls or choices made available through Shopify or other applicable services.
ELECTRONIC COMMUNICATIONS
When you communicate with Kivro Cart electronically, place an order, or provide an email address, you agree that order-related notices and customer-service communications may be sent electronically where permitted by law.
Marketing communications are subject to separate consent requirements and applicable law.
CHARGEBACKS AND PAYMENT DISPUTES
If there is a problem with your order, we encourage you to contact Kivro Cart first so we have an opportunity to review the issue.
Nothing in these Terms removes or restricts any legitimate right you may have to dispute a transaction through your payment provider.
Fraudulent or abusive disputes may be contested using available order, payment, communication, tracking, and delivery information.
FRAUD PREVENTION
Orders may be subject to fraud screening or verification.
Where reasonably necessary, we may request additional information before processing an order.
We may cancel or refuse an order when there is a reasonable concern about fraud, unauthorized payment, identity misuse, or another security risk, subject to applicable law.
FORCE MAJEURE
Kivro Cart will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control to the extent permitted by law.
These circumstances can include severe weather, natural disasters, carrier disruptions, labor disputes, government action, internet or infrastructure failures, public emergencies, or similar events.
TERMINATION OR RESTRICTION OF ACCESS
We may restrict or terminate access to the website where reasonably necessary because of:
- fraud;
- security concerns;
- illegal activity;
- abuse;
- material violation of these Terms; or
- conduct that harms Kivro Cart, customers, or third parties.
Obligations that are intended to survive termination will continue where applicable.
SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
NO WAIVER
If Kivro Cart does not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce that provision later.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies or conditions expressly referenced on our website, constitute the applicable agreement governing your use of Kivro Cart and purchases from us, subject to mandatory law.
GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by applicable law.
Nothing in these Terms is intended to deprive a consumer of mandatory protections available under the laws that apply to them.
Where applicable law gives you rights that cannot be waived or limited by contract, those rights remain fully effective.
CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes to our store, products, services, legal requirements, or business practices.
The latest version will be published on this page with an updated revision date.
Changes will apply prospectively to the extent required by applicable law.
CONTACT INFORMATION
Questions regarding these Terms can be sent to:
Kivro Cart
Website: www.kivrocart.com
Email: hello@kivrocart.com
For order-specific inquiries, please include your order number whenever possible.