01
Check Your Return Window
Many eligible items can be requested for return within up to 30 days after delivery. Some products can have shorter return windows or may not be returnable.
KIVRO CART RETURNS
Returns Made Simple.
Changed your mind or something isn’t quite right? We’re here to make the next steps as clear and straightforward as possible.
Clear Process
Simple return instructions
Item-Specific Eligibility
Return terms can vary by product
Real Support
hello@kivrocart.com
BEFORE YOU START
A few things to know first.
Return eligibility can differ between products, so checking the return information shown for your item is important before sending anything back.
02
Contact Us First
Please submit a return request before shipping your item. Our team will review your order and provide the correct instructions.
03
Use Our Instructions
Do not send the product using your own return address, carrier, or shipping label unless Kivro Cart specifically instructs you to.
HOW IT WORKS
Your return in four simple steps.
1
Submit Your Request
Send us your order number, email address and the reason you would like to return the item.
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2
We Review It
We confirm your order details and check the applicable return eligibility for your item.
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3
Receive Instructions
If approved, we'll send you the appropriate return instructions and, when applicable, the authorized return label.
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4
Return & Refund
Once the returned item is received and approved, your eligible refund will be processed.
RETURN ELIGIBILITY
What helps your return go smoothly?
✓
Request within the eligible period
Submit your request before the return window shown for your product expires.
✓
Keep the product in appropriate condition
Unless the item arrived defective or damaged, products should generally be returned in their original condition with included accessories and packaging where applicable.
✓
Follow the provided return instructions
Use only the return method and shipping information supplied or approved by Kivro Cart.
✓
Provide evidence when necessary
For damaged, defective, incorrect or incomplete items, we may request clear photos or video to help us resolve your case.
Some items have different return conditions
Certain categories, hygiene-sensitive goods, personalized products, electronics, marketplace products and other selected items may have shorter return windows or additional eligibility requirements. The applicable return information for your purchase takes priority.
REFUNDS
What happens after your return?
Return received
Returned items may need to be received and reviewed before an eligible refund is approved.
Refund processed
After your refund is processed, your payment provider or bank may require additional time before the funds appear in your account.
START A RETURN
Need help with an order?
Send the information below and our support team can review your request.
Prefer email?
hello@kivrocart.com
Please do not ship your item yet.
Wait until you receive return instructions from Kivro Cart.
If your item arrived damaged, defective, incomplete or incorrect, submit this request first. Our team can then tell you how to provide photo or video evidence if required.
QUICK ANSWERS
Returns & refunds FAQ
How long do I have to request a return? +
Many eligible products allow return requests within up to
30 days after delivery, but the exact window can vary by item.
Some products can have shorter windows or may not be returnable.
Can I send the item back immediately? +
No. Please contact us first and wait for return authorization
and instructions. Sending an item using an unapproved address,
carrier or label can prevent the return from being processed correctly.
What if my product arrived damaged or incorrect? +
Contact us as soon as possible with your order number and
a description of the issue. We may request photos or video
showing the problem so we can review the case.
When will I receive my refund? +
Eligible refunds are processed after the return requirements
have been completed and the return has been approved.
Your bank or payment provider can require additional time
to display the funds after processing.
Where can I read the complete policy? +
You can read Kivro Cart's complete Return & Refund Policy
using the button below.
STILL HAVE QUESTIONS?
We’re here to help.
Contact our support team and include your order number so we can assist you faster.