Refund policy

KIVRO CART RETURN & REFUND POLICY

Last updated: September 17, 2026

At Kivro Cart, we want you to feel confident when you shop with us. Because our store offers products across different categories, return eligibility and return conditions can vary by product. We clearly display product-specific return information on applicable product pages so you can review it before placing your order.

RETURN WINDOW

Unless a different return condition is clearly shown on the product page before purchase, eligible products may be submitted for a return request within 30 days after delivery.

Some products may have a shorter return period, special return conditions, or may be marked Final Sale or Non-Returnable. When product-specific return information is displayed on the product page, those conditions apply to that item.

Submitting a return request does not automatically guarantee approval. The item must meet the eligibility conditions described below.

RETURN ELIGIBILITY

To be eligible for a return, the item should generally be in the same condition in which it was received, with its original packaging, accessories, manuals, tags and other included components where applicable.

You will also need your Kivro Cart order number or other proof of purchase.

Please do not ship an item back before receiving return authorization from Kivro Cart. Approved returns may require a specific return address, carrier or return label. Sending an item using different return instructions may prevent us from processing the return.

To request a return, visit our Returns & Refunds page or contact:

hello@kivrocart.com

Please include your order number and the reason for your request.

DAMAGED, DEFECTIVE, MISSING OR INCORRECT ITEMS

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photographs or video showing the issue where applicable.

We will review the information and provide the appropriate next steps. Depending on the circumstances, the resolution may include a replacement, return, or refund.

PRODUCT-SPECIFIC RETURN CONDITIONS

Certain products may have different return conditions because of their product category, safety requirements, hygiene considerations, customization, packaging condition, or other product-specific factors.

When special return conditions apply, they will be displayed on the relevant product page.

Please review the product-specific return information before placing your order.

NON-RETURNABLE ITEMS

Items clearly marked Final Sale or Non-Returnable on the product page cannot normally be returned for a change of mind.

Certain categories may also have restrictions once opened, used, activated, worn, customized, or removed from sealed packaging.

This may include, where applicable, personalized goods, hygiene-sensitive items, perishable goods, certain opened personal-care products, digital goods, gift cards, and other products for which a return would create a safety, hygiene or resale issue.

If a non-returnable item arrives damaged, defective, or incorrect, please contact us so we can review the issue.

RETURN SHIPPING

Do not purchase return postage or send the product to an address without first receiving return instructions from Kivro Cart.

For an approved return involving a damaged, defective, or incorrect product, Kivro Cart will provide the appropriate return instructions and, where applicable, an approved prepaid return label.

For eligible change-of-mind returns, the customer may be responsible for return shipping unless Kivro Cart provides a prepaid return option. Any applicable return shipping cost or deduction will be communicated before the return is finalized.

Kivro Cart is not responsible for items returned using unauthorized return instructions, addresses, labels or carriers.

REFUNDS

Refunds are processed after the returned item has been received, reviewed and approved when a physical return is required.

Once approved, the refund will be issued to the original payment method used for the order.

After Kivro Cart issues a refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges are generally non-refundable unless the return results from an error with your order or applicable law requires otherwise.

Returned items that are used, incomplete, materially damaged after delivery, missing accessories or packaging, or otherwise fail to meet the applicable return conditions may be ineligible for a full refund where permitted by law.

CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at:

hello@kivrocart.com

We will try to assist, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.

EXCHANGES AND REPLACEMENTS

When appropriate, we may offer a replacement for a damaged, defective or incorrect item.

For other situations, the simplest solution may be to complete an approved return and place a new order.

LATE OR MISSING REFUNDS

If Kivro Cart has confirmed that your refund was issued but you have not received it after your financial institution's normal processing period, contact:

hello@kivrocart.com

Please include your order number so we can investigate.