Order Confirmed
After checkout, your order is recorded and an order confirmation is sent to the email address provided.
We want every Kivro Cart order to feel clear from checkout to delivery. Here you can learn how order processing, shipping, tracking and delivery updates work.
From confirmation to delivery, here is the general process your Kivro Cart order follows.
After checkout, your order is recorded and an order confirmation is sent to the email address provided.
Your order is prepared for fulfillment. Processing time can vary by product and order circumstances.
Once your order ships, tracking information will be provided when available for that shipment.
The carrier delivers your order to the shipping address provided during checkout.
Because Kivro Cart offers products across multiple categories, processing and transit times can differ between items. The delivery estimate provided for your order, where available, is the best reference for that specific purchase.
Carrier delays, weather, holidays, address issues and other circumstances outside our control can occasionally affect delivery timing.
Once tracking information becomes available, you can use it to follow your shipment’s progress.
Track My Order →Any shipping charge that applies to your order will be shown during checkout before you complete payment.
Please review your shipping address carefully before submitting your order. Address errors can result in delays or unsuccessful delivery.
If your order contains multiple products, items can occasionally arrive in separate packages or at different times.
Tracking events are provided by the carrier and may not always update immediately after your shipment first begins moving.
A delayed tracking update does not always mean your package is lost. If the estimated delivery period has passed or the tracking information shows an unusual issue, contact our support team and include your order number.
hello@kivrocart.com →If an order arrives damaged, incomplete, incorrect, or there appears to be a delivery problem, please contact us as soon as possible.
Keep the product and packaging and contact us with your order details. We may request photos or video.
Let us know what you received and include your order number so we can review the issue.
First check whether the order may be arriving in multiple packages, then contact us if something is still missing.
If tracking shows a problem or an order appears not to have arrived correctly, contact Kivro Cart support.
Contact Kivro Cart support and include your order number whenever your question relates to an existing purchase.